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Ottawa Innercity Ministries

Staff Perspectives: What Our Street Community Has Taught Me


Hi, my name is Gabriela. In March, I joined the OIM team as the new Administrative Assistant.

I’m originally from El Salvador and I moved to Canada last year. When you come from a country like mine (a beautiful country but with many problems, including widespread poverty and homelessness) it’s hard to think that a country like Canada still faces homelessness.

But, unfortunately, it does.

Before working with the street-engaged community through OIM, I didn’t give much thought to why someone ends up homeless. Even just walking downtown, where you see homelessness staring you in the face, you can become numb to the situation. You see it everyday. So, without even bothering to look at a homeless person, you simply walk by.

That’s why I am grateful to be working at OIM.

My time with this ministry has been an enriching experience in so many ways. My perception about homelessness has changed, I have learned so much from our street friends. I have learnt how empathy can change things even if it’s not always easy to imagine what it’s like to walk in another person’s shoes. At times, it’s just easier to judge or to assume that if someone is in that situation (homeless) it must be because of their life choices. But, it’s more than that. Much more.

And I’ve also learned about the strength of character that resides in each person who visits us at the office.

Every week our street friend ‘Rob’ comes to the Stop-In at our office. He is constantly struggling with mental health issues and feels overwhelmed and negative towards life. But what surprises me about him is that even in his toughest week he never forgets to ask me how I am doing and how my week is going.

Being at OIM has definitely been a one-of-a-kind experience. I have learnt to never underestimate what a small act of kindness can do; you don’t need to do extraordinary things to help others. Often something as simple as having the time to listen or share with someone is enough.

It is in conversations with individuals like ‘Rob’ that I have learned to become more caring, understanding and patient.

That’s what our street friends teach me, each and every day.

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